Terms and Conditions

Terms & Conditions

The following are the Terms of Use that govern use of this website. By using the website you expressly agree to be bound by these Terms of Use and the SG Letters Privacy Policy and to follow these Terms of Use and all applicable laws and regulations governing use of the site. We reserve the right to change these Terms of Use at any time, effective immediately upon posting on the site. 

Malaysia is our country of domicile. The laws of the Malaysia shall govern the use of the site and the Terms of Use. All disputes
arising in connection therewith shall be heard only by a court of competent jurisdiction in Malaysia
SG Letters accepts payment by Visa or Mastercard in RM for its products. 
SG Letters will not trade with or provide any services to OFAC and sanctioned countries.
You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or cancel orders.Customers using the website who are minors shall not register as a user of the website, and shall not transact on or use the website. By placing an order, you warrant that you are over 18 years of age, and that you are providing us with accurate and truthful information.Cardholders must retain a copy of transaction records and the merchant’s policies and rules.
As per new Government Law of United Arab Emirates, Value Added Tax (VAT) is payable at the rate of 5% as of 1st January 2018. From that date, VAT will apply to the majority of transactions of goods and services supplied in the UAE by any person/business required to be registered for VAT.
All material on this website is subject to the copyright and trademark rights of SG Letters. Consequently, the material on this website may not be copied, reproduced, modified, posted, distributed, in whole or in part in any form whatsoever, without the prior written consent of SG Letters. All rights reserved. 
Courier deliveries within Malaysia cost from RM 8 onwards .We deliver across the West Malaysia within 4 working days . We will always try to have your order with you as soon as possible. If your order is urgent we advise you to contact us first. We cannot accept responsibility for missed or late deliveries.Please make sure to use a valid Malaysia shipping address. We can not deliver to P.O. Boxes.
All SG Letters products are checked before they are shipped out. There may be very slight variances among pieces, such as size and color due to screen colors. All orders which are personalised will not be refunded or exchanged. If your are unhappy with your purchase, please do contact us by email within 4 working days and would would be happy to refund of exchange the product for you, minus shipping cost. Refunds will be made onto the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed, depending on the issuing bank of the credit card. Shipping costs will not be refunded.
In the unlikely event that your product is damaged or faulty, or we have sent you the wrong product, we will gladly exchange or replace the item. Please notify us via email and return the faulty or damaged item(s) to us within 4 days after receiving your order. If instead you wish to receive a refund, please notify us within 4 days after receiving your order. Refunds will be made onto the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed, depending on the issuing bank of the credit card. Shipping costs will not be refunded.
We do our very best to keep our customers happy so please do not hesitate to get in touch if you have any questions or concerns regarding your purchase.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone. SG Letters Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Information obtained at our site is encrypted to ensure your security. Its uses industry-standard, SSL (Secure Sockets Layer) technology to ensure that your information is encrypted.SG Letters  take appropriate steps to ensure date privacy and security including through various hardware and software methodologies. However,SG Letters cannot guarantee the security of any information that is disclosed.SG Letters is not responsible for the privacy policies of the website to which it links. If you provide any information to such third partied different rules regarding the collection and use of personal information may apply. You should contact these entities directly if you have questions about their use of the information that they collect.
All online payment services are provided by Telr®. Note that all financial transactions are processed by Telr® and that SG Letters does not obtain any sensitive data such as credit card numbers from its customers. After confirming an order on the SG Letters web site, a customer will be forwarded to Telr® payment gateway to complete a secure online payment. 
SG Letters is a registered company with SSM under the license 003433776-D. SG Letters Enterprise maintains the website www.sgletters.com